Frequently Asked Questions

Guaranteed Rent, is a program aimed at minimizing the hassle for landlords when renting out their property.

Our team of international and local transition consultants do all this hard work for you, We relocate clients, tenants, families even those who require supportive living locally, this high demand of professional clients are needing and wanting to be relocated within a specific area strategically chosen for numerous of reasons, mainly for work purposes.

We lease your property for an agreed duration and fully manage your property throughout the whole duration, covering all the aspects of property management for you, without charging you any management fees like your normal estate agent.  We become the manager of your property during all the agreed time, we over see your property, we manage and find vetted clients on your behalf.

Your property at the end of the agreement is returned in the condition provided.

It really is that simple.

The Guaranteed Rent Scheme is a game-changer for all landlords looking to minimize hassle and maximise returns. See the key benefits to consider in 2025/2026:

Key Advantages:

1. Peace of Mind: CDLC take on all the aspects of property management on your behalf WITHOUT FEES, we ensure that you don’t have to deal with any tenant issues, minor maintenance, or minor unnecessary repair issues.
2. Guaranteed Rent: You receive the agreed fixed, guaranteed rent every month, providing you with a predictable income stream without the expensive fee costs and weekly hassle.
3. No Void Periods: As we find and vet professional clients, we cover and still provide full rent even if  void periods were to arise, ensuring you don’t lose a penny on your required rental income at any given time.
4. No Agent Fees: We do NOT charge you any agent fees, saving you up to 19-25% of your monthly rent and annual profits.
5. Increased Property Value: By us keeping your property occupied and well-managed / maintained, we can actually increase your properties value over the long term.
6. Tax Benefits: As a landlord with a good accountant, you can claim tax relief on your mortgage interest, reducing your taxable income.

We effectively become your tenant, guaranteeing you a fixed rental income. Due to our reputation we then Rent out the property at a slightly higher rent backed by our major business companies we work with and work on behalf of, taking great care to select the right clients. We provide a 24/7 management of the property throughout the full duration of the agreement – leaving you to rightfully so enjoy the passive income you require and deserve.

We provide landlords with flexible agreements at your leisure, typically ranging from 2 – 5 years, we’ve been make sure to accommodate landlords requirements. For specific properties in our high demanding areas, we can extend contracts of up to 3-10 years.

At CDLC we implement a comprehensive client screening and referencing process to ensure quality clients on your behalf. Additionally, we manage your clients and foster positive relationships with them, making such incidents are infrequent. However, should any accidental damage occur, we have the insurance, and you have the assurance at the end of the agreement, your investment will be returned (minus general fair wear and tare) as was given.

Safeguarding your investment is at the very top of our agenda, that’s why we take detailed up-to-date inventory photographs / videos before handover. This also gives huge confident to our clients who only respect the property knowing how the property was provided right from the very start. 

We always prefer to view your property prior to providing a rental valuation, however this info can be provided on the same day as the viewing. This allows us to verify that your property meets the necessary standards and helps ensure you are achieving the best highest rental return rate for your property.

We DON’T take on just any properties, we first need to know your property is fit for our professional clients.

Additionally, our expertise and experience  in the property market means we can advise you on any adjustments that could increase your rental income whist onsite. With our guidance, you can rest assured that you are positioning your property competitively within the market, ultimately leading to higher occupancy rates and better returns on your investment(s).

Let us help you unlock the full value of your investment property for free!

Once a property is enrolled onto our Guaranteed Rent scheme, and we are both happy with the agreements, we can project manage both minor repairs and major renovations. Additionally, we can offer landlords payment plans to help manage and spread the costs.

You can contact our Office on: 0203 -733- 2352(CDLC).

This office number can be used to make contact to any one of our staff members.

The necessity for a communal space will vary based on the type of letting agreement we discuss. Not to worry, one of our transition consultants who specialize in HMO’s will provide guidance tailored to the requirements of your particular property you want rented.

In contrast to private domestic rentals, your HMO will be assessed as a complete unit, which means we will provide you with a quote for the entire property. Please don’t forget once agreed you receive your rental income every month even if any of the rooms become unoccupied. Win /Win for the landlord.

A landlord lacking the necessary HMO license may incur fines and could be required to reimburse up to 12 months’ rent.

Landlords are to apply for a HMO license for the property to which then, an agreement can be discussed after all received.

As a landlord, you are legally permitted to reside in your HMO with your tenants. However, if you are interested in our Guaranteed Rent scheme, we cannot accept a live-in landlord, as we require the property to be unoccupied.

HMOs are required to have a license when normally four or more individuals unrelated renting from the same landlord in the one property. This obviously all boils down to the local authority area your property is located in. Licensing ensures that HMOs are safe, properly managed and abiding to all current rules and regulations.

As an HMO landlord, you have additional legal responsibilities that encompass fire safety, general safety, water supply and drainage, gas and electricity maintenance, waste disposal, and the overall upkeep of the property. Additionally, you must ensure that all safety certificates are up to date, conduct regular inspections, and comply with local housing regulations to provide a secure living environment for your tenants. Failure to meet these obligations can result in legal consequences and affect your ability to operate as a landlord.

There is no specific rule regarding the number of occupants permitted in your HMO, but overcrowding is prohibited. The local council has the authority to determine the maximum number of residents allowed in your HMO based on factors such as the property’s size and layout. It’s important to familiarize yourself with local regulations and guidelines to ensure compliance and provide a comfortable living environment for your tenants. Additionally, maintaining a reasonable number of occupants can help prevent issues related to safety, hygiene, and overall tenant satisfaction.

But don’t worry, our team can view and discuss anything your worried about.

• • CDLC Guaranteed Rent, we define a Portfolio Landlord as an individual who owns four or more properties within their collection.
  • Whether your holdings consist of multiple rental homes, HMOs, a block of flats, multi family blocks, a large building with all self contain units within or a hotel, our team possesses the expertise required to effectively manage and maintain your portfolio on your behalf.

In our terminology, a Portfolio Landlord is defined as any landlord who owns four or more mortgaged properties, whether held in their personal name, jointly, or through a limited company.

Conversely, we define a Private Landlord as an individual who owns up to three properties and does not conduct their activities as a business or under a limited company structure.

Either, or, partnering with both types are well and truly accepted at CDLC.

• • There is no cap on the number of properties we can manage for you. However, we prefer to inspect each property before providing a valuation. This allows us to confirm that the property meets the necessary standards and ensures you are getting the best possible rent for it.

As long as your properties are situated within an appropriate radius, being in different areas will not pose any issues for us. We accept properties from any boroughs in London, Kent, and Essex, with a particularly strong demand for studio to 4-bedroom properties.

If your property falls out of the areas we require please still get in touch to see what CDLC can do for you! 

We offer flexible management agreements to cater to your specific needs, typically ranging from 2 to 5 years in length with review as per our agreement. However, for certain properties, we can provide contracts of 2- 10 years.

While the landlord retains ownership of the property, we act as the primary point of contact for any issues or concerns that may arise, providing a single point of communication for all property-related matters.

1. Initial Communication: When a dispute arises, we first encourage open communication between the tenant and our management team. We promptly listen to the tenant’s concerns to gather all relevant information.
2. Documentation: We document the issue in detail, including dates, specific complaints if any, and any communication that has taken place. This information is essential for accurate record-keeping and to understand the context of the dispute.
3. Investigation: We conduct a thorough investigation of the situation, which may involve speaking with the tenant, reviewing lease agreements, and examining any supporting documentation or evidence.
4. Assessment: Based on our investigation, we evaluate the situation to determine the validity of the claims and identify potential solutions.
5. Mediation: If appropriate, we facilitate a meeting between the involved parties to discuss the issue openly and work towards a mutually agreeable solution.
6. Implementation of Solutions: Once a resolution is reached, we take appropriate action to implement the agreed-upon solution. This can involve adjustments to agreements, repairs, or clarifications to tenant expectations.
7. Follow-up: After resolving the dispute, we follow up with both the tenant and landlord to ensure that the solution is satisfactory and that no further issues have arisen.
8. Policy Review: We periodically review our policies and procedures based on our experiences with dispute resolution to ensure we are continually improving our handling of tenant issues.

By following this structured approach, we aim to resolve disputes efficiently while maintaining a positive relationship throughout the whole management agreed process.

Tenants are explicitly prohibited from making any alterations to the property. Any modifications made without permission will be considered a violation of the lease agreement.

Our “safety rule pack” which is giving to all upfront before any clients move into the property, is documentations that has to be signed, this book sets out all of the property rules required which is to be strictly followed at all times.

Our dedicated property inspectors will undertake inspections of the property could be once / twice a month. The inspector will contact you via telephone or letter prior to let you know. If you are not going to be in that day, they’re able to kindly enter with keys with your consent, unless its an urgent /emergency.

Our team are friendly, they are here to listen about anything and try to help

Reporting Emergencies

In the event of an at your property, please contact CDLC immediately, along with the relevant emergency services, to ensure prompt attention and resolution. You can reach us on:

• 07763683500 24/7 line

Emergency Procedures

• Gas Emergencies:
  • Turn off the gas supply
  • Call Cadent on 0800 111 999
  • Open windows and doors to ventilate the area
  • Do not use electric switches or smoke
  • Wait for an engineer to attend normally within 1 hour
• Floods:
  • Turn off the water supply using the stop-cock
  • Contact us on 07763683500
• Electrical Failure:
  • Contact your electricity supplier immediately

Calling in an Emergency Outside Office Hours

If you experience an emergency outside of our office hours, please call 07763683500. Please leave a message with your name, telephone number, property address, and a brief description of the emergency. We will contact you back to discuss the next steps.

All information will be placed within the pack for the property.