Frequently Asked Questions

Guaranteed Rent, also referred to as Rent to Rent, is a program aimed at minimizing the hassle for landlords when renting out their property.

Our team of local transition consultants do all the hard work for you. We relocate clients, tenants, families even those who require supportive living locally, this high demand of clients are needing and wanting to be within a specific area strategically chosen for numerous of reasons, mainly for work purposes.

We lease your property for an agreed duration and fully manage your property throughout the who duration, covering all the aspects of property management for you without charging you any management fees. It really is that simple.

The Guaranteed Rent Scheme will be a game-changer, for all landlords looking to minimize their hassle and maximize their returns. Here are some key benefits to consider:

Key Advantages:

1. Peace of Mind: We take on all aspects of property management, ensuring you don’t have to deal with tenant issues, maintenance, or minor repair issues.
2. Guaranteed Rent: You receive a fixed, guaranteed rent every month, providing you with a predictable income stream.
3. No Void Periods: We cover all void periods, ensuring you don’t lose out on rental income at any time.
4. No Agent Fees: We don’t charge you any agent fees, saving you up to 17% of your monthly rent.
5. Increased Property Value: By keeping your property occupied and well-managed / maintained, we can actually increase your properties  value over the long term.
6. Tax Benefits: As a landlord with a good account, you can claim tax relief on your mortgage interest, reducing your taxable income.

We provide landlords with flexible contracts, typically ranging from 1 to 5 years, to accommodate your requirements. However, for specific properties, we can extend contracts up to 8-10 years.

We always prefer to view a property prior to providing a valuation, however this info can be provided on the same day as the viewing. This allows us to verify that your property meets the necessary standards and helps ensure you are achieving the best highest rental return rate for your property.

Additionally, our expertise in the local market means we can advise you on any adjustments that could increase your rental income. With our guidance, you can rest assured that you are positioning your property competitively within the market, ultimately leading to higher occupancy rates and better returns on your investment(s).

Let us help you unlock the full value of your property for free!

Once a property is enrolled in our Guaranteed Rent scheme, we can handle both minor repairs and major renovations. Additionally, we offer landlords payment plans to help manage and spread the costs.

The necessity for a communal space will vary based on the type of letting agreement you possess. But don’t worry, one of our local transition consultants who specialize in HMO’s will provide guidance tailored to the requirements of your particular property.

In contrast to private domestic rentals, your HMO will be assessed as a complete unit, which means we will provide you with a quote for the entire property.

A landlord lacking the necessary HMO license may incur fines and could be required to reimburse up to 12 months’ rent.

Landlords are to apply for a HMO license for the property to which then, an agreement can be discussed after all received.

As a landlord, you are legally permitted to reside in your HMO with your tenants. However, if you are interested in our Guaranteed Rent scheme, we cannot accept a live-in landlord, as we require the property to be unoccupied.

HMOs are required to have a license when four or more individuals unrelated renting from the same landlord. Licensing ensures that HMOs are safe and properly managed.

As an HMO landlord, you have additional legal responsibilities that encompass fire safety, general safety, water supply and drainage, gas and electricity maintenance, waste disposal, and the overall upkeep of the property. Additionally, you must ensure that all safety certificates are up to date, conduct regular inspections, and comply with local housing regulations to provide a secure living environment for your tenants. Failure to meet these obligations can result in legal consequences and affect your ability to operate as a landlord.

There is no specific rule regarding the number of occupants permitted in your HMO, but overcrowding is prohibited. The local council has the authority to determine the maximum number of residents allowed in your HMO based on factors such as the property’s size and layout. It’s important to familiarize yourself with local regulations and guidelines to ensure compliance and provide a comfortable living environment for your tenants. Additionally, maintaining a reasonable number of occupants can help prevent issues related to safety, hygiene, and overall tenant satisfaction.

But don’t worry, our team can view and discuss anything your worried about.

• • CDLC Guaranteed Rent, we define a Portfolio Landlord as an individual who owns four or more properties within their collection.
  • Whether your holdings consist of multiple rental homes, HMOs, a block of flats, multi family blocks, a large building with all self contain units within or a hotel, our team possesses the expertise required to effectively manage and maintain your portfolio on your behalf.

In our terminology, a Portfolio Landlord is defined as any landlord who owns four or more mortgaged properties, whether held in their personal name, jointly, or through a limited company.

Conversely, we define a Private Landlord as an individual who owns up to three properties and does not conduct their activities as a business or under a limited company structure.

Either, or, partnering with both types are well and truly accepted at CDLC.

• • There is no cap on the number of properties we can manage for you. However, we prefer to inspect each property before providing a valuation. This allows us to confirm that the property meets the necessary standards and ensures you are getting the best possible rent for it.

As long as your properties are situated within an appropriate radius, being in different areas will not pose any issues for us. We accept properties from any boroughs in London, Kent, and Essex, with a particularly strong demand for 1 to 4-bedroom properties.

We offer flexible management agreements to cater to your specific needs, typically ranging from 1 to 5 years in length. However, for certain properties, we can provide contracts of 8- 10 years.

While the landlord retains ownership of the property, we act as the primary point of contact for any issues or concerns that may arise, providing a single point of communication for all property-related matters.

1. Initial Communication: When a dispute arises, we first encourage open communication between the tenant and our management team. We promptly listen to the tenant’s concerns to gather all relevant information.
2. Documentation: We document the issue in detail, including dates, specific complaints if any, and any communication that has taken place. This information is essential for accurate record-keeping and to understand the context of the dispute.
3. Investigation: We conduct a thorough investigation of the situation, which may involve speaking with the tenant, reviewing lease agreements, and examining any supporting documentation or evidence.
4. Assessment: Based on our investigation, we evaluate the situation to determine the validity of the claims and identify potential solutions.
5. Mediation: If appropriate, we facilitate a meeting between the involved parties to discuss the issue openly and work towards a mutually agreeable solution.
6. Implementation of Solutions: Once a resolution is reached, we take appropriate action to implement the agreed-upon solution. This can involve adjustments to agreements, repairs, or clarifications to tenant expectations.
7. Follow-up: After resolving the dispute, we follow up with both the tenant and landlord to ensure that the solution is satisfactory and that no further issues have arisen.
8. Policy Review: We periodically review our policies and procedures based on our experiences with dispute resolution to ensure we are continually improving our handling of tenant issues.

By following this structured approach, we aim to resolve disputes efficiently while maintaining a positive relationship throughout the whole management agreed process.

Tenants are explicitly prohibited from making any alterations to the property. Any modifications made without permission will be considered a violation of the lease agreement.

Our “safety rule pack” which is giving to all upfront before any clients move into the property, is documentations that has to be signed, this book sets out all of the property rules required which is to be strictly followed at all times.

Our dedicated property inspectors will undertake inspections of the property could be once / twice a month. The inspector will contact you via telephone or letter prior to let you know. If you are not going to be in that day, they’re able to kindly enter with keys with your consent, unless its an urgent /emergency.

Our team are friendly, they are here to listen about anything and try to help

Reporting Emergencies

In the event of an at your property, please contact CDLC immediately, along with the relevant emergency services, to ensure prompt attention and resolution. You can reach us on:

• 07763683500 24/7 line

Emergency Procedures

• Gas Emergencies:
  • Turn off the gas supply
  • Call Cadent on 0800 111 999
  • Open windows and doors to ventilate the area
  • Do not use electric switches or smoke
  • Wait for an engineer to attend normally within 1 hour
• Floods:
  • Turn off the water supply using the stop-cock
  • Contact us on 07763683500
• Electrical Failure:
  • Contact your electricity supplier immediately

Calling in an Emergency Outside Office Hours

If you experience an emergency outside of our office hours, please call 07763683500. Please leave a message with your name, telephone number, property address, and a brief description of the emergency. We will contact you back to discuss the next steps.

All information will be placed within the pack for the property.